Billions of dollars have been invested in process improvement and information technology by corporate America and the government over the last 15 years. The payback has not met expectations. The key to solving this “Process Paradox” or “Productivity Paradox” is to link and align business process management with strategic planning so that improvements truly impact the long-term health of an organization. This course will help participants to evaluate process performance relative to current strategic goals, use process analysis techniques to discover new strategic opportunities, leverage processes and/or information technology to create differentiation to ensure the success of process-driven strategies.
