Strategy Development & Learner Solutions

Steve Carter
Originally hired to manage State Authorization issues for the University–which he still does–Steve’s role has constantly morphed with “other duties as assigned.” Today, his official title is Associate Director, Strategy Implementation & Reporting, but he also serves as the University’s State Authorization Manager/SARA Liaison and leads its Out-of-State Academic Activity Coordinating Council (OoSAACC). Steve brings […]

Shanna Coles
A catalyst for change and intrapreneur, Shanna leads the strategy for product and policy development to ensure accessible pathways for all post-secondary learners served by the School of Professional Studies. A first-generation college student and Georgia native, Shanna has earned degrees from Appalachian State University, NC State, and UNC Charlotte and has served the Charlotte […]

Jeff Jones
In his role in the university, Jeff establishes strong connections between the School of Professional Studies education offerings and the workforce needs of the Charlotte region. He is responsible for strategic initiatives such as workforce intelligence and analysis, Talent Pathway initiatives with regional employers, and the creation of Campus Partnership programs. Jeff works with community […]