May 11, 2022
1 p.m. - 2 p.m.
View our recorded webinar to learn how you can make difficult customers your greatest advocates. Download the presentation slides and read resources that will help you in your efforts.
Watch the Recording
Resources
- Read articles on “A Better Way to Talk With Unhappy Customers” and “Turn Customer Complaints into Assets”.
- Depending on how your organization interacts with the people you serve, you may never be seen but in those instances where you are seen in person or on a camera remember your non-verbal cues can communicate as much or more. Read this Indeed article on some non-verbal communication skills.
- Explore additional tips and take advantage of some email templates you can use when dealing with difficult customers.
Related Content
- Visit UNC Charlotte's School of Professional Studies to see all available programs and courses.
- Find out how you can bring one of our Employer Solutions programs to your workforce. With over 200 courses to choose from, check out our Course Catalog to see what’s available.
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- If you haven’t already done so, sign up for another session in our Webinar Series.