Designing Moments That MatterBlendedIn Person: The Dubois CenterOn-site at OrganizationOnline
Across the arc of any journey, there are certain moments that matter more than others. Whether we're talking about customers or employees, educators or students, volunteers or donors, the experiences people have at critical touchpoints can have an outsized impact on...
In these increasingly complex times having a well-conceived strategic marketing plan is essential for businesses to win in tough markets and any marketing or sales manager would agree that if you fail to plan, you plan to fail. In this practical course, participants will...
Research is finding that leaders who invest in the wellness infrastructure of their organization are seeing significant gains to well-being. Benefits from mindfulness include: a strengthened immune system, improved concentrative powers, stress reduction and conscious...
The reality is that some people are just difficult. They make it seemingly impossible to have a positive, constructive relationship. Are there difficult people in your workplace? Or in your personal life? They might be co-workers, supervisors, direct reports, customers,...
Environments that have a solid accountability system in place and have a high level of personal accountability among its employees, will also have a culture of empowerment where those individuals will feel they have some (or complete) control over their destiny. By...
Engagement is a heightened emotional connection that an employee feels for his organization, which influences them to put in greater effort. Higher engagement levels yield higher productivity and retention rates. With employees being an organization’s largest asset, this...
Big Data is an extraordinary knowledge revolution that is sweeping almost invisibly through business, academia, government, healthcare, and everyday life. The term “Big Data” describes the accumulation and analysis of vast amounts of information. But Big Data is much more...
Dynamic Listening SkillsBlendedIn Person: The Dubois CenterOn-site at OrganizationOnline
Effective communication is the secret ingredient to your organization’s bottom-line demands! When was the last time you wanted to scream: “Is anyone listening?” Well, you are not alone. Although all of us talk and listen to one another, we may not be communicating. In a...
Effective Goal SettingBlendedIn Person: The Dubois CenterOn-site at OrganizationOnline
Goal setting is one of the most basic and essential skills someone can develop. It is the process of defining what you want to accomplish and mapping out the steps to achieve it. Knowing where to begin, how long it will take and the necessary steps to reach the “end zone”...
Effective Training PrinciplesBlendedIn Person: The Dubois CenterOn-site at OrganizationOnline
It takes a certain set of attributes to be a good trainer. Comfort in front of people, knowledge of the subject matter, experience, a passion for learning, interest in people. These are the minimum prerequisites. Anyone in a Learning and Development role should have these...