May 8, 2024
12:00 PM - 1:00 PM
The reality is that some people are just difficult. They make it seemingly impossible to have a positive, constructive relationship. Are there difficult people in your workplace? Or in your personal life? They might be co-workers, supervisors, direct reports, customers, clients, neighbors, or family members. They may be overly demanding or overly agreeable, consistently obstinate, generally resistant, or even hostile. What all of these people have in common is the relationship challenge they pose for others.
In this course, participants will learn to identify and understand various types of difficult people while discussing techniques and strategies that can set them on the path to positive relationships in even the most challenging situations.
What participants will learn:
- Encourage positive behaviors and discourage difficult behavior in others
- Identify and handle the most common types of difficult people
- Turn negative situations into positive ones